Templates

Templates are reusable message bodies. One template per channel (email, sms, push, telegram). Variables are Mustache-rendered against the player's traits + the journey/campaign context.

Channels + fields

Channel	Required	Optional
email	body (HTML), subject	preheader (preview text)
sms	body (plain text, ≤1600 chars)	—
push	body (notification body), subject (title)	data (key-value payload for in-app handling)
telegram	body (Markdown / HTML)	—

Variables

Mustache syntax:

<p>Welcome, {{first_name | default: "player"}}!</p>
<p>Your bonus code: <strong>{{bonus.code}}</strong></p>
{{#has_unfinished_bet}}
  <p>You have a bet still pending — open the app to follow.</p>
{{/has_unfinished_bet}}

Available context:

• {{external_id}} {{email}} {{phone}} {{first_name}} {{last_name}}
• {{total_deposited}} {{total_wagered}} {{ggr}}
• {{current_tier_code}} {{kyc_status}}
• Journey context: {{journey.run_id}} {{journey.context.<key>}}
• Bonus context (when called from grant_bonus): {{bonus.code}} {{bonus.amount}} {{bonus.currency}}

For JSON bodies in webhook nodes, use triple-stache {{{var}}} to skip HTML escaping.

Live preview + send-test

Editor previews the rendered output against a synthetic player. Click Send test to dispatch one message to your own email/phone (bypasses frequency caps + quiet hours; admin-only).

Versioning

Templates are mutable but bonus_grants takes a frozen snapshot of the template at issue time (so editing a template later doesn't retroactively change historical sends). Campaign sends use the live template at fan-out time.